Please note: This Returns Policy / Terms & Conditions ONLY applies to items purchased via the Fabhatrix Website / On-line Store. It does not apply to our bricks and mortar store based at 13 Cowgatehead, Edinburgh, EH1 1JY where a different policy operates. We do not offer exchanges or refunds on any items purchased within the retail store in Edinburgh.
It’s very important to us that you are completely happy with your purchase so if for any reason you aren’t then we will be happy to offer an exchange or a refund under the following conditions for customers within the European Union:
i) Where you cancel the contract under the Distance Selling Regulations 2000 or
ii) Where you consider the item to be faulty or otherwise not as described.
You may choose to return an item within 7 working days from and including the date of delivery (known under the Regulations as the ‘cooling off period’) for any reason provided that:
These clauses do not affect your statutory rights.
Due to potential import duties, taxes and customs applicable on goods being sent to the UK from the Rest of the World Fabhatrix offers a returns service to customers outside of the EU only if all of the returns conditions mentioned above for customers within the EU are met, alongside the revised timescales and conditions mentioned below.
The customer must e-mail firstname.lastname@example.org to notify the intent to return within 24 hours of signed receipt of the item(s).
The item must be returned via a registered, trackable postal service that will require signature upon delivery to Fabhatrix at 13 Cowgatehead, Edinburgh, EH1 1JY within 10 days of the original signed receipt of the item. The customer must pay for all return postage costs.
Customers from outside the EU must meet all of the same conditions mentioned above in the returns policy for EU customers (the item must not be worn or damaged, it must be returned in exactly the same condition as it was dispatched from Fabhatrix, with all tags still attached and packed within the original packaging or packaging of an equally high quality and protective standard) for a refund to be considered.
If you return an item to us under all of these circumstances we will examine the returned item and your reasons for returning it and will notify you of your entitlement to a refund via email within a reasonable period of time. If you are entitled to a refund we will usually process your refund as soon as possible, and with any case, within thirty days of the day we confirmed to you via email that you were entitled to a refund.
If you are not entitled to a refund we will notify you within a reasonable period of time via e-mail that the returned item cannot be accepted and you will have the option to have it re-delivered to you at your cost. If you choose not to have the returned item re-delivered we will hold onto it and will not process your refund.
The cost of any duties, taxes and customer incurred upon the return of the goods will be deducted from the purchase price and a refund of the balance will be issued.
As stated above, postage costs are the responsibility of the customer and will not be refunded. The only circumstances where postage will be refunded is if an item is deemed by Fabhatrix to be faulty, or otherwise not as described, in which case will we refund the postage costs incurred by the customer to return the item, as well as the original postage costs incurred by the customer.