Online Returns Policy
Fabhatrix wants you to be completely happy with your purchase. If for any reason you are unhappy with your items let us know as soon as possible and return them to us within 14 days of receipt for a refund or an exchange. Items must be returned in their original and unused condition.
If you believe your items are faulty send them back to us for inspection along with your receipt. We can then offer to repair the item for you, an exchange for another item of the same cost or a refund.
Wrong items sent?
If we we have sent you the wrong items send the items back to us in their original packing with receipt and we will send you the correct items you ordered.
When will I get my refund?
You will receive an email when your return item has been processed indicating the amount to be refunded. The refund will be sent back to your card at this point. Depending on banks, this can take 3-5 working days.
Made to Order goods
There is no right to cancel goods that are made to the customer’s own specification. Therefore, products may not be returned if they are genuinely tailor-made products. If they are put together by combining off-the-peg options, then they may be returned.
If you wish to cancel your order you must email us within 24 hours of making your order. If you have already been sent an email confirming despatch it will not be possible to cancel your order. In this case it will be necessary for you to return the goods to us at your own cost and risk.
Postage and packing is free sent by Royal Mail and should be with you within 5 working days.
Postage and packing is currently free and sent by Royal Mail and should be in your country within 12 working days. We can not estimate any delay foreign customs will impose.
Fabhatrix cannot be held responsible if any item you have ordered is impounded by or has extra duty charged on it by your local customs and excise department, therefore we recommend that you check with the Customs and Excise Department before ordering from us.
All product information and technical specifications contained by Fabhatrix are for guidance only, no responsibility can be taken for errors or omissions. We make every effort to ensure that images displayed on our website are as accurate as possible but cannot guarantee an exact match to the product as displayed on your screen.
Although we endeavour to maintain to supply of our online stock we can sometimes run out of certain items if they have been popular. We would then make the item up specially for the customer, this will take a longer delivery time. If this is the case we will contact you at the earliest opportunity.
Price and VAT
All prices are inclusive of VAT at the current UK rate.
Fabhatrix conforms to the UK Data Protection Act. Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any persons outwith Fabhatrix.